General
Enhanced Fulfillment Ltd. (hereinafter “the Company”) respects the privacy of the Company’s customers, including users accessing the website operated and owned by it at louharya.com (“the Website”) as well as users of the various services offered thereunder (hereinafter collectively “Users” or “User”).
The purpose of the terms detailed in this privacy policy is to review, inter alia, the manner in which the Company uses information provided to it by Users during browsing and use of the Website and/or upon joining the customer club and/or upon providing information in connection with promotions, benefits and campaigns that include collection of information from Users, as well as the manner in which the User uses the content found on the Website and/or to which exposed through it.
The privacy policy terms detailed below constitute an integral part of the Company’s terms of use published on the Website. The Company may change its privacy policy provisions from time to time to reflect technological, business, legal, or regulatory changes. Such updates will be published in this document, which will be found in its updated format on the Website. Use of the Website is subject to the current privacy policy therein, and will constitute evidence of your consent to changes thereto; therefore, we recommend reviewing this policy from time to time.
All definitions and terms in the privacy policy shall have the same meaning as in the terms of use, unless the context requires otherwise.
Registration and Transfer of Information to the Company; Information Collection
Some of the services provided on the Website require the provision of personal information, such as (but not limited to) your name, address, payment method details, location, means of contacting you, and your email address. It is clarified that you are not obligated to provide such information by law, and their provision depends solely on your free will and consent. However, without providing them, you may not be able to perform various actions through the Website. For example, without providing payment details, you will not be able to make a purchase, and without providing your address detail,s you will not be able to send products purchased by you to your home (hereinafter collectively “Information Provision”). You are aware that you have no legal obligation to provide the information, and its provision is of your free will and with your full consent.
The User hereby declares and confirms that the information provided and/or collected about him in connection with this engagement with the Company (hereinafter “the Data”), will be stored with the Company, and such Data will be used in accordance with the purposes of the databases, including: direct mail and contact with the User; providing customer service to the Company’s customers; managing customer club; managing sales, marketing and customer acquisition and customizing the user experience to the Website; likewise, the Company may use the Data for Website and/or system maintenance purposes; for improving the information and content that the Company will offer within the Website to Users personally and/or to all and/or to part of the Website Users. It is clarified that the Company may collect and use information provided by the User during performance of an action on the Website, even if not completed (such as filling out a form or making a purchase), and/or information accumulated about the User, including during use of the Website (all together constitute part of the Data as defined above), in order to improve, enrich or modify the Website (including modification of the Website displayed to the User), the services and content offered on the Website, as well as to optimize and manage the relationship with the User.
The User hereby declares and undertakes that all information provided and/or updated on the Website is true, reliable, and accurate, and that the information was provided in his name and for himself only, and not on behalf of and/or for third parties, except in cases where expressly authorized to do so. The User further understands and agrees that the Company may store in its databases the information provided by the User, even as a guest without a registration process, as well as additional information that will accumulate about him and his actions through the Website, and use it in accordance with Section 2.3 above and in accordance with this privacy policy and/or in accordance with the provisions of any law.
Without derogating from the above, subject to the User’s provision of his contact details to the Company and his consent to receiving direct mail, the Company shall be entitled to send the User, from time to time, by email and/or other means of communication provided by the User, information about its services as well as marketing and advertising information of the Company. The User shall be entitled to cancel his consent at any time and cease receiving such information by contacting customer service as detailed at the end of this policy, or through a “remove” button that will appear at the bottom of the message.
Additionally, the Company may use statistical, anonymous, or aggregate information for purposes of statistical analysis and documentation of commercial and other activities performed by the User on the Website, all subject to the provisions of law, in a manner that will not personally identify the User.
Cookies
For your information – the Website uses cookies (hereinafter “Cookies”) for its regular and proper operation, for securing the data therein and the information you provide, including to collect statistical data about the use of the Website, for verifying details, for improving your browsing experience, while adapting the Website to your personal preferences, to facilitate your browsing on the Website, for characterizing products suitable for you, to match relevant advertisements for you, even during your browsing on other websites, all for statistical, research and commercial purposes, and of course for information security needs.
Cookies are text files that the User’s browser creates according to commands from the Company’s computers. Some cookies will expire when you close the browser, and others are stored on your computer’s hard drive. Cookies contain various information such as pages you visited, the length of time you stayed on the Website, where you came to the Website from, sections and information the User requests to see when entering the Website, and more. Likewise, cookies may store information about the surfer’s browsing habits on other websites, including websites browsed, pages on websites, and any other activity therein. The information in cookies is encrypted, and the Company takes precautionary measures to ensure that only the Company’s computers or those on its behalf can read and understand the information stored in them.
If you do not want to receive cookies, you can avoid this by changing the settings in your browser. For this purpose, please consult your browser’s help file. Remember, however, that disabling cookies may cause you to be unable to use certain services and features on the Website.
Disclosure of Information to Third Parties
The Company will take reasonable and accepted measures to preserve and prevent transfer of personal details identifying the User by name and/or personal details, such as the User’s name and address, to third parties, except in the following cases:
Nothing in the above derogates from the Company’s right to transfer to third parties non-personal information that cannot identify the User by name and/or personal details directly.
Information Security
The Company does everything in its power to protect the confidentiality of data provided by Website users and its customers, while taking accepted precautionary measures and using advanced security technologies. The User is aware that the Company dedicates resources and takes strict measures to prevent penetration of the Website and to thwart possible damage to User privacy; however, it cannot absolutely prevent Website disruptions.
The Company implements information security systems and procedures on the Website. While these systems and procedures reduce risks of unauthorized penetration to the Company’s computers, they do not provide absolute security. Therefore, the Company does not undertake that the Website services will be absolutely immune from unauthorized access to information stored therein.
All use and clearing of credit cards on the Website are done in an encrypted and secure manner through an external credit clearing company, utilizing advanced encryption methods and mechanisms that comply with international standards.
Privacy Protection Law – Right to View, Correct, or Delete Information
According to the Privacy Protection Law, 1981 – you are entitled to view information about you held in the Company’s information database. Additionally, if you found that information about you is not correct, complete, clear or updated, you may contact the Company with a request to correct or delete the information. If there is cause for refusal of this request, the Company will notify you thereof in the manner and way established in the regulations and you may appeal in the manner and way established in the regulations.
Additionally, suppose information in the Company’s databases is used for personal contact with you, namely contact by direct mail. In that case, you are entitled according to the Privacy Protection Law, 1981 to demand in writing that information relating to you be deleted from the information database. In this case, the Company will delete the information required to contact you with commercial offers, as mentioned above. Note that deletion of information may prevent you from continuing to receive services from the Website. Information required by the Company for managing its business – including statistical, anonymous or aggregate information for purposes of statistical analysis and documentation of commercial and other activities you performed on the Website – will continue to be kept by the Company according to law, but will no longer be used for contacting you. If within 30 days you do not receive notice that the information the Company was requested to delete has indeed been deleted according to this section, you will be entitled to contact court in the manner established in regulations under the Privacy Protection Law, to order the Company to act as stated. You may contact our customer service at – [email protected].
In any correspondence to the Company, you must include your complete details, including address and email for contact, and the exact specification of your request. The Company will endeavor to respond to any reasonable request within a reasonable time.
Changes to Privacy Policy
The Company may change the provisions of the privacy policy from time to time. We recommend that you review the privacy policy periodically. We will update Users of any material change in the terms of this privacy policy on the Website’s hom
epage. Material changes will take effect fourteen (14) days after notice is given on the Website. All other changes to the privacy policy will take effect immediately, and continued use of the Website after the change in terms constitutes evidence of your consent to the new terms of the privacy policy. If the privacy policy is amended to comply with any legal requirement, the amendments may take effect immediately or as required by law, without prior notice. If you disagree with the new terms, you must cease using the Website.
Contact Us
The Company is careful to comply with law provisions and respects the rights of Website users and others to privacy, good name, or any other right. If you were harmed by the Website and/or any other matter, please contact us according to the details below, and we will endeavor to handle your inquiry as soon as possible: Email: [email protected]
